Refund policy

Clearance Items & Final Sale Policy

Please note that all clearance items are sold as final sale. This means they cannot be returned or refunded unless there is a clear product defect or damage when you receive it.

If your clearance item arrives damaged, please contact our customer care team within 48 hours. We’ll be happy to assist you with a replacement or store credit to ensure you’re satisfied with your purchase.

30-Day Return Policy for Full Retail Price Items

We gladly offer a 30-day return policy for items purchased at full retail price. To be eligible for a return, items must be:

• Unworn, unwashed, and undamaged
• Returned in their original packaging with all tags attached
• Accompanied by proof of purchase
  
  

Returns must be initiated within 30 days of the original purchase date. Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

Replacements for Clearance Items

While clearance items are non-returnable and non-refundable for general issues, we understand that sizing or color discrepancies can happen. In such cases, we are happy to offer a free replacement of the correct size or color of your item, provided it is still available. If a replacement is unavailable, we will work with you to find the best resolution.

If you have any questions or need assistance with a return or exchange, please contact our customer support team, and we will be happy to assist you.

Thank you for shopping with Lavish Ivy, and we appreciate your understanding and cooperation!

Note: After 30 days, no return or exchange will be accepted.

For any further questions or assistance, please contact us at support@lavishivy.com.